For a professional supplier mainly based on customized automation equipment, the after-sales service is a complicated and systematic, including the quality assurance of installation maintenance and repair, spare parts and supply; maintenance technique training; technical advice and guidance; on-site trouble shooting and quick responds, and further involving the suggestion on customer-manufacture process control. We have established a comprehensive after-sales service structure, system and process to ensure timely, accurate and effective after-sales service and support, to solve problems that occur during the customer’s production operation, and to fulfill our commitment to customers.
Providing customers with high-quality and competitive products and services
In the China Mainland Region, we have established four major after-sales service areas, onsite supporting within real time responds for customer; and also have provided service in the United States, Brazil, Japan, Vietnam etc. to fulfill customers’ requirements in a timely manner. High-quality after-sales service comes from high-quality employees. We have more than 400 after-sales service employees, who committed to provide timely, professional and comprehensive services to customers around the world, and continuously improve the skills on after-sales service through systematic training. The teams adhere to the service concept of "customer-oriented, caring service; solving customer problems in a timely manner; meeting and exceeding customer expectations", achieving the development goal of win-win between customers and the company with high-quality products, excellent reputation and first-class service.