Providing customers with high-quality and competitive products and services
For a professional supplier mainly based on customized automation equipment, the after-sales service is a complicated and systematic, including the quality assurance of installation maintenance and repair, spare parts and supply; maintenance technique training; technical advice and guidance; on-site trouble shooting and quick responds, and further involving the suggestion on customer-manufacture process control. We have established a comprehensive after-sales service structure, system and process to ensure timely, accurate and effective after-sales service and support, to solve problems that occur during the customer’s production operation, and to fulfill our commitment to customers.
In the China Mainland Region, we have established four major after-sales service areas, onsite supporting within real time responds for customer; and also have provided service in the United States, Brazil, Japan, Vietnam etc. to fulfill customers’ requirements in a timely manner. High-quality after-sales service comes from high-quality employees. We have more than 400 after-sales service employees, who committed to provide timely, professional and comprehensive services to customers around the world, and continuously improve the skills on after-sales service through systematic training. The teams adhere to the service concept of "customer-oriented, caring service; solving customer problems in a timely manner; meeting and exceeding customer expectations", achieving the development goal of win-win between customers and the company with high-quality products, excellent reputation and first-class service.