SERVICES
Providing customers with high-quality and competitive products and services
For a professional supplier mainly based on customized automation equipment, the after-sales service is a complicated and systematic, including the quality assurance of installation maintenance and repair, spare parts and supply; maintenance technique training; technical advice and guidance; on-site trouble shooting and quick responds, and further involving the suggestion on customer-manufacture process control. We have established a comprehensive after-sales service structure, system and process to ensure timely, accurate and effective after-sales service and support, to solve problems that occur during the customer’s production operation, and to fulfill our commitment to customers.
In mainland China, we have established four after-sales service support areas, resident customer factories, and provide 5-minute response processing; and also established service support in the United States, Brazil, Japan, Vietnam and other places to respond to customer requirements in a timely manner. High-quality after-sales service comes from high-quality employees. We have an after-sales service team of more than 400 people, systematic after-sales training to continuously improve the skills of after-sales service personnel, and is committed to providing timely, professional and comprehensive services to customers around the world. The team adheres to the service concept of "customer-oriented, caring service; timely solution of customer problems; meet and exceed customer expectations. With high-quality products, excellent reputation and first-class service, we can achieve the win-win development goal of customers and the company.
